Error: “The disk’s total sectors are not consistent with the disk size. Setup cannot continue.” during Safecode Defencecure pre-OS Recovery Console setup

Problem
You start the Safecode Defencecure setup in Windows. Setup prompts you to restart the computer to complete the setup after copying the program file. You restart the computer, and Safecode Defencecure starts the pre-OS Recovery Console installation. During the installation, you see the error message, “The disk’s total sectors are not consistent with the disk size. Setup cannot continue.”

Cause
Safecode Defencecure protects the computer inside and outside of the Windows OS. Therefore it needs the hard disk information inside and outside of the Windows. Inside of the Windows, Safecode Defencecure gets the disk size information from the Windows system; Outside of the Windows, Safecode Defencecure gets the disk size information from the BIOS.
The pre-OS Recovery Console setup detects the total sectors number provided by the BIOS does not match the hard disk size provided by the Windows system. For hard disks larger than 140GB, this problem is generally caused by the Windows 137GB limit. (You can search “windows 137GB limit” in Google for more information about this Windows limit and possible fixes).

Solution
Press any key to restart the computer. The Windows will load.
Please check the following conditions:

  1. Suppose the PC does not have the latest service pack. Then, please apply the latest service pack before setup Safecode Defencecure.
  2. Apply the fix provided by Microsoft for the 137GB limit.
  3. The PC has an old BIOS, which does not report the correct disk size for large hard disks.

Please send the setup log files to [email protected] for technical assistance.

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