When you double-click on the Safecode Defencecure icon in the system tray, it tries to open the Safecode Defencecure Application Console (shield.exe).
The Application Console connects to a COM object, and the COM object connects the Safecode Defencecure kernel drivers to get snapshot information.
You get this error message if the kernel drivers are not responding. It could be the drivers were not fully initialized. Reboot the computer and then try again. If you get the same error, please contact Safecode Technical support ([email protected]) for assistance.