The following statement discloses Safecode Technologies India Private Limited (from now on referred to as “Safecode”) Technical Support Policy for customers, reseller or students; there are some Terms and Conditions. We update our Policy periodically without any notice; kindly visit this page occasionally to stay informed about any changes in these policies.
Please read this Support Policy thoroughly before using Safecode Products.
1. Safecode gives technical support to customers, distributors and reseller through, knowledge Base, live chat, Telephonic support, and Remote support.
2. In the knowledge base customers can solve their error by searching the keyword of problem and find the solution in the user guide and resolve that problem on their own.
3. In live chat customers can ask their questions or queries regarding Safecode software, they will get instant responses to their questions and Safecode will try to solve customer queries or problems.
4. In Remote support, Safecode only gives online support through Time Viewer only. Safecode will not give online support through any other support software like any desk. If any customer has a valid reason for not using Time Viewer then the only the company will provide online support through Any Desk.
5. When any Safecode employee is giving online support and transferring any data or documents and accidentally PC has shut down due to any reason from customer side then Safecode is not responsible for any loses or customer cannot claim any case on Safecode.
6. When any Safecode employee is giving online support then the customer has to give permission to access the particular files or folders for testing only that whether it is proper or not because customer satisfaction is important as per company policy but Safecode employees will ask first to the customer that which file to access.
7. Customers cannot claim on Safecode employees for accessing their secret files for testing purposes. Safecode employees will ask first to the customer that which file to access.
8. When a customer is requesting online support then first take all important data backup. Safecode will only give support for Safecode products only we don’t provide any kind of support for other Softwares.
For more information about these rights, please contact us.