Technical Support Policy
The following statement discloses Safecode Technologies India Private Limited (from now on referred to as “Safecode”) Technical Support Policy for customers, resellers, or students; there are some Terms and Conditions. We update our Policy systematically without any notice; kindly revisit this page to stay notified about any policy modifications.
1. Safecode gives Technical Support to customers, resellers, or students through the knowledge base, live chat, online support, Telephonic Support, and email support.
2. In the knowledge, base customers can solve their error by searching with the error code, finding the solution, and resolving that problem independently.
3. In a live chat, customers can ask their questions or queries regarding Safecode software; they will get instant responses to their queries, and Safecode will try to solve customer queries or problems.
4. Safecode will not provide online support through any other support software like any desk. Safecode gives online support through Team Viewer only for Security Reasons and Customer Privacy Security in the online support. If any customer has a valid reason for not using Team Viewer, only the company will provide online support through Any Desk. But Safecode will not be recommended any other support software.
5. While online support, the employee is transferring any data or documents, and accidentally PC has shut down due to any reason from the customer side, Safecode is not responsible for any losses or customer cannot claim any case on Safecode.
6. When any Safecode employee is giving online support, the customer has to permit access to particular files or folders for testing only whether it is proper or not because customer satisfaction is essential as per company policy. Still, Safecode employees will ask first the customer that which file to access.
7. Customers cannot claim on Safecode employees for accessing their secret files for testing purposes. Safecode employees will first ask the customer who files to access.
8. When a customer is requesting online support, then first take all Important data backup. Like Account Software, Stock Software, etc… Safecode provides technical support for Safecode products only; we don’t help other vendors with Softwares.